Support
Shipping Policy
Please find below the shipping origin, transit time, and costs: All orders are shipped from China.
Free
U.S. shipping over $80
3–7 business days
U.S. delivery (after processing)
Tracked
On every order
Processing time
Orders are picked and packed within 1–2 business days (Mon–Fri, excluding U.S. public holidays). You'll receive a tracking number by email as soon as your parcel ships.
Rates & delivery estimates
- United States: flat $6.95, or free on orders over $80. Estimated 3–7 business days in transit.
- International: calculated at checkout by destination and weight. Estimated 8–20 business days in transit.
All prices and shipping charges are shown in USD.
Tracking
All orders come with tracking. If your tracking hasn’t updated within 3 business days of dispatch, email us at info@brandvault-promos.com and we’ll check with the carrier.
Customs, duties & taxes
International orders may be subject to import duties and taxes levied by the destination country. These are the recipient's responsibility and are not included in our prices or shipping charges. Please check your local thresholds before ordering.
Restricted destinations
We ship to most countries. We cannot ship to destinations subject to applicable U.S. export restrictions or sanctions. If we're unable to fulfil your order, we'll cancel and refund it in full and let you know why.
Undeliverable parcels
If a parcel is returned to us as undeliverable (for example, an incorrect address), we'll contact you to arrange re-shipment. Re-shipping costs may apply.
Questions
Tel: 307-313-5412
Email: info@brandvault-promos.com
Returns & Refund Policy: Please see our policy for details.
Last updated: June 17, 2026