Support

Frequently asked

Fit, shipping, returns, payment and safety — answered. Still stuck? Our team is one email away.

Orders, shipping & returns

How much is shipping?

U.S. shipping is a flat $6.95, free over $80. International rates are calculated at checkout. See Shipping.

What's your return policy?

You can return unopened gear within 14 days. For hygiene reasons, opened body-contact items can't be returned unless faulty.See our Returns and Refunds.

Do you ship worldwide?

Yes, to most countries. Import duties and taxes are the recipient's responsibility.

Payment & security

What payment methods do you accept?

Major cards (Visa, Mastercard, Amex, Discover) and PayPal, via encrypted, secure checkout.

What will appear on my statement?

Charges show as "BrandVault Promotions." Don't recognize a charge? Email us and we'll help.

Is checkout secure?

Yes — the whole site runs over HTTPS and payments are handled by PCI-DSS-compliant providers.